We believe we produce a superior product, and that your investment should be rewarded with years of trouble free operation. Through rigorous quality control and testing at every stage of manufacture we are confident that KKDC products will operate as intended.
In the unlikely event that purchasers should experience a product failure, this should in the first instance be dealt with by contacting the supplier or local authorised KKDC representative.
Our warranty is provided in addition to any statutory legal rights and details the terms under which claims can be made.
1. Duration of the Warranty
This warranty applies to all KKDC manufactured products for 3 years* from the date of installation (or date of manufacture if the installation date is not known or verifiable.) An extended 5 year warranty may be offered at the discretion of KKDC if appropriate project registration criteria are met.
Should a KKDC product fail to function within the warranty period, KKDC will on its sole discretion provide a replacement free of charge or repair defective components in accordance with the terms set out below. Purchasers shall bear the cost of removal and return of any product subject to a warranty claim and that of installing a replacement. Any other costs, including but not limited to replacement costs upon installation; costs caused from failures of the installation or other damages and/or consequential damages are not covered by this warranty. Replacement products shall as far as possible match the specification of the original but may have superior performance characteristics in line with ongoing product development.
3. Return of defective Product
The purchaser making a warranty claim shall contact KKDC (or their authorised representative) at the earliest opportunity to be provided with an address for return of the product. On receipt of returned product/s the validity of the claim will be checked. Proof of purchase may be required.
KKDC reserve the right to conduct diagnostic examination of any defective or failed product to determine patterns of usage and cause of failure and reserve the right to be the sole judge as to whether a returned product is defective within the terms of this warranty.
4. Notes / Conditions of Warranty
This warranty applies only to defects in materials and workmanship and only where KKDC Products are properly handled, stored, installed, wired and maintained in accordance with the most recent published KKDC product usage guides, installation instructions, specification sheets, and any applicable local electrical safety standards and wiring regulations. (The most recent versions of KKDC product documentation are available from the website - www.kkdc.lighting) This warranty does not constitute any inference as to the suitability of any product for any purpose. In no event shall KKDC be liable for any other costs or damages including lost profits, incidental, special or consequential damages.
Warranty will not apply in the event of;